How does 911 work with HD-Telcom?

E-911 service is not automatically set up and must be activated in order to work.  Since digital phone service is IP based, we will need to program your address into your user settings so 911 can tell the location you are calling from.  This is particularly important if your billing address differs from the physical address where your phones are located.  It is very easy to program, as long as you let us know at which address the phones will be used.

Does HD-Telcom Business VoIP replace my phone system?

It depends entirely upon your needs.  HD-Telcom can completely replace your current phone system and provide, or we can work with your existing system and provider. You can use a basic phone—either analog or wireless—to receive calls. However, if you would like to take advantage of HD-Telcom's latest features or HD Voice, you will need to upgrade your phone system.  IP-PBX systems are much smaller, less expensive and far mroe functional that legacy (or even new) analog PBX systems.

Are you a completely mobile business? If so, we can provide an auto attendant that will give you connectivity and messaging for your employees—as well as that big business presence.  Monitor all calls and see which employees are most productive!

How do I know if HD-Telcom is a good fit for my business?

VoIP is great for any size business, but it’s particularly valuable to small companies that do not have tens or hundreds of thousands of dollars to invest in receptionists, complex telecommunication systems, and dedicated technology staffs.  With HD-Telcom, you can do everything the big phone systems plus more for a much lesser price.  Much like the $900 VCR that now costs $50, Modern technology lets you communicate better AND save money.

How does HD-Telcom compare with residential VoIP service?

Most residential VoIP services are designed to minimize bandwidth requirements and cost—usually at the expense of voice quality and reliability. This is fine for home use and in some cases, for home-based businesses. Larger businesses will need the more robust capabilities that HD-Telcom's VoIP service provides. 

HD-Telcom also provides the professional support and service that a business needs.  A HD-Telcom VoIP specialist will guide you through the start-up process. HD-Telcom features on-staff voice recording talent to customize your auto attendant and call menu for your business!

What is HD-Telcom Business VoIP?

Our web-based VoIP service makes traditional phone systems and service obsolete.  With HD-Telcom’s VoIP service, any business with a quality broadband connection can enjoy a robust voice solution and make local and unlimited long-distance calls anywhere in the United States.  HD-Telcom empowers you to:

• Avoid the cost of a huge, on-premise phone system
• Do away with phone system installation and maintenance charges
• Significantly reduce your monthly phone bills.

What kind of quality can I expect using VoIP?

You can expect superb sound quality—and excellent reliability.  The latest VoIP technology actually sounds better than analog!  Our certified and tested hardware comes with the latest High-Definition (HD) voice technology for unparalleled clarity.

Not sure what your bandwidth needs are? A HD-Telcom VoIP specialist can review your current setup and assess your needs.  How much bandwidth you need generally depends on the number of concurrent calls your employees make and the types of data services (internet usage) they use simultaneously.

In an independent survey by Savatar, 83 percent of companies reported better quality of service and reliability with VoIP solutions vs analog.

What makes HD-Telcom different from other VoIP providers?

For starters, we focus on how companies do business today—not how things were 15 years ago.  We understand that your phone system should be a valued resource, not a constraint.  Modern companies demand flexible solutions to accommodate owners and employees who are on the go.  Do you have offsite employees?  With HD-Telcom, you can maintain control of their communication as you would if you shared a large office!

At HD-Telcom, we take you beyond phone calls.  You will receive tools that allow you to manage and take control of your communicatios—and you or your staff can manage those tools through an easy, web-based interface.  You can chek on your employees even when traveling out of the country!  If when you need support, simply contact our US-based, in-house client support center.

Who is HD-Telcom?

HD-Telcom a leader in today's growing Voice over Internet Protocol (VoIP) market.  We provide small and medium-sized businesses with hosted VoIP solutions. Our hosted turnkey voice solution eliminates the expense, complexity and ongoing maintenance of on-premise systems—while delivering big features and flexibility that even expensive on-premise system can't match.

Larger businesses benefit from HD-Telcom's enterprise voice business.  With HD-Telcom enterprise, you can completely eliminate all call charges between satellite offices!

Back to Features