Calling Features

Announce Caller

As calls come in to one or more departments, an announcement identifies who is on the call and for which department. This is particularly useful when the person taking the call belongs to multiple departments.

Aptela Dashboard

Includes all the basic phone functions: caller ID, call forwarding, call hold, call transfer, call waiting, 7-digit dialing for local numbers, 3-way calling, redial, do not disturb, and speed dial.

Call Blast

Allows you to have incoming calls ring two or more lines simultaneously.

Call Flip-Call Toggling

"Flip" a call from your desk phone to your cell phone—or vice versa—on the fly.

Call Room

Web-based tool that allows employees to facilitate a variety of phone functions—including click-to-call, flip, hold & transfer, conference, call recording and more.

Call Screening

Announces the caller ID so that you can manage the call as you like. You can choose to accept the call, send the call straight to voicemail, or transfer the call to another extension or phone number.

Call Transfer (to any outside number)

The outgoing number can be revealed or blocked by the employee.

Enhanced 911 Service

Quick-dials local emergency operator for assistance.

Extension Dialing

Using extensions, users can call coworkers within their company regardless of their physical location.

Find Me/Follow Me (Personal Locator)

The Outlook integration plug-in allows you to call anyone from your Outlook contact list with a simple click of the mouse.

Remote Office

Lets you work remotely, placing calls from any phone as if you were in the office. Avoid long distance fees and hotel calling surcharges (requires configured softphone or your IP desk phone).

Sequential Ring

Allows you to have multiple phone numbers ring in a specified sequence when receiving incoming calls.

Simultaneous Ring

Allows you to ring multiple phone numbers or extensions at the same time when receiving incoming calls.

Softphone

Lets you use a software-based telephone on your laptop or desktop computer instead of a traditional phone.

Unlimited Local and On-net Calling

All local and on-network calls are free with HD-Telcom Unlimited plan.

Virtual Transfer

While on a call, press ## to access call management features such as transfer, call recording and send to voicemail.  There is no difference in functionality whether the user is at their desk or on a mobile phone.

Warm Transfer

Allows you to put a caller on hold, call a third party, hang up and resume the conversation with the caller.

Back to Features